- How much does shipping cost?
- Why don't you offer free shipping for small orders?
- Where do you ship?
- How quickly will my order arrive?
- How is my order packaged for shipping?
- What is your return/exchange policy?
- How can I cancel an order?
- Can I order an out-of-stock item?
- Where is my order?
- Can you ship to P.0. Boxes?
- How often do you ship?
- Why has my credit card been charged but I haven't received a shipping confirmation?
- What Payment Options do you offer?
- Ordering by Email
- Taxes & Duties
- What name will appear on the credit card charge?
- 30 DAY money-back guarantee.
- Safe Shopping guarantee.
- Do I have to pay any duty on my purchases?
- Free shipping on orders over $500 in U.S. and Canada.
1. How much does shipping cost?
Shipping costs vary based on both the size of the order, the shipping address, and the shipping method. We have searched high and low to bring you the best possible shipping costs with every order. We currently use FedEx, UPS and Canada Post to ship our products to you. Our shipping program will automatically calculate the shipping cost for each shipping method available from each courier; the cost is the fee which will be charged by the courier plus a small markup as the packing and handling fee.
There is typically a 1 to 3 week wait before out-of-stock items can be shipped based on the methods described above. If you order an out-of-stock item our standard shipping methods still apply but you will wait up to 3 weeks before the order is shipped. Once shipped it will arrive based on the shipping method you selected when you placed your order. We will refund you in the full amount if the order will not be available in 3 weeks.
2.Why don't you offer free shipping for small orders?
First of all, you need to be aware that all the free stuffs are actually already marked up in your other payments. If you see any free shipping offered by any online store, most likely they mark up higher than those who charge shipping fees. We mark up low in our items and just charge whatever shipping fees the courier actually charge, plus a small markup as the packing and handling fee(usually less than $5). All in all, we would like to be honest to our buyers and don't want to lure you by offering free shipping but higher price.
3.Where do you ship?
We ship both to the United States and Canada as well as most other International destinations as long as you can see it?s supported by our shipping provider in the shipping calculation program.
4.How quickly will my order arrive?
Your order will be shipped based on the location and shipping method you choose, you should able to see the estimated time for each shipping method when you make an order. We will send out the order to the courier within 24 hours you make order. Please keep in mind that shipping procedures vary in many different Countries and Cities around the world. This can cause unexpected delays in addition to the time frames mentioned above. For the most part these situations are rare, but we can not guarantee that your order will not be delayed by customs or for other reasons outside of our control. For more information about the cost and time for shipping, you may visit FedEx, UPS or Canada Post website.
5.How is my order packaged for shipping?
We take a great deal of care to make sure that your product arrives safely in it's original state. Items are packaged in tough, sturdy, die-cut cardboard boxes and envelopes, and sealed thoroughly. Packages contain the ordered items, an invoice, and any other small offerings that may be in effect at the time of ordering. (Example: pouches, promotions, etc...)
6. What is your return/exchange policy?
Return Policy - You can return most items sold by SoloSunglasses.com within 30 days of delivery for a full refund.
We cannot accept returns of certain items including:
- Any item that is returned 30 days after delivery.
- Any item that is not in its original condition, shows obvious wear, or is damaged as determined by SoloSunglasses.com staff.
All return items should preferably be returned in their original packaging to:
#1104-6555 Bonsor ave
Burnaby, BC V5H 3E9
You can exchange most items for other items of equal or lesser value sold on SoloSunglasses.com within 30 days of delivery by returning them to the above address. Note that you will be charged an extra shipping charge on any new items being shipped to you.
7.How can I cancel an order?
Any order that has not yet been shipped can be cancelled by navigating to the particular order in Your account section. Once login, you can choose to cancel the order. If your order has already entered the shipping cycle however, you must email us at: orders@SoloSunglasses.com with your order # and tell us you would like to cancel the order. When the order arrives, please send it back to us in it's original packaging to the address same as Item 5.
8.Can I order out-of-stock items?
You can still order these items from us, but please be aware that these items will take longer to ship, in most cases 2-3 weeks. This is in addition to the standard delivery times mentioned above.
9.Where is my order?
You can always check the status of your order in the Your account section. If your order has already been shipped, expect delivery based on the shipping method you chose.
10.Can you ship to P.O. Boxes?
Unfortunately we cannot accept orders that originate from P.O. Boxes at this time.
11.How often do you ship?
Our shipping frequency depends on the order volume. We typically have shipments leaving our offices daily, or twice per week during slow periods.
12.Why has my credit card been charged but I haven't received a shipping confirmation?
Our processing method begins with pre-authorization. Your bank sets aside funds for the transaction and some banks show it as if though the funds have already been charged. This does not mean that your card has already been charged. Upon shipping, your credit card transaction is completed, so you don't pay for anything until the order is on its way!
13.What Payment Options do you offer?
SoloSunglasses.com currently accepts the following payments:
- Money Order
SoloSunglasses.com uses sophisticated 128 bit SSL encryption (secure socket layer) technology along with various anti-fraud detection measures to guarantee the security of your credit card information.
14.Ordering by Email
If you would like to place an order by email, send a request to orders@SoloSunglasses.com stating that you would like to place an order, including the following info:
- Name (first name, last name)
- Full billing & shipping address
- Contact info (phone & email)
- Items you would like to order including number and product model
15.Taxes & Duties
If you are in the United States or Other International Country with the exception of Canada - You will not be charged any taxes or duties. If you reside in Canada, your orders including shipping charges are subject to the following taxes based on the province you live in:
- British Columbia: GST + PST
- Alberta: GST
- Saskatchewan: GST
- Quebec: GST
- Northwest Territories: GST
- Yukon: GST
- Nunavut: GST
- Newfoundland: HST (15%)
- Prince Edward Island: GST
- New Brunswick: HST
- Nova Scotia: HST
16.What name will appear on the credit card charge?
Since SoloSunglasses.com is fully operated by the eCommerce division of Eversun Software Corporation. The name that should appear on your Credit card statement is Eversun Software Corporation
17. 30 DAY money-back guarantee
30-day money-back guarantee. We know how hard it can be to make a purchase online that you can't touch, feel, try on (did you buy the right size, the right color?). If for whatever reason you are not satisfied with your SoloSunglasses.com purchase, you may return the merchandise in its original packaging to SoloSunglasses.com and we will refund the full-amount of your order minus the shipping charge. If you have any questions about this money-back guarantee you can mail us at email@example.com .
18. Safe Shopping Guarantee
The SoloSunglasses.com Safe Shopping Guarantee protects all of your purchases at SoloSunglasses.com so that you never have to worry about credit card safety. That's the bottom line. We guarantee that every transaction you make at SoloSunglasses.com will be safe. This means that you will not pay anything if unauthorized charges are made to your card as a result of shopping at SoloSunglasses.com.
Our Safety Net
SoloSunglasses.com uses a variety of anti-fraud software systems along with the industry standard Secure Socket Layer (SSL) software to encrypt all of your personal information including credit card number, name, and address so that it cannot be read as it travels on the Internet.
19. Do I have to pay any duty on my purchases?
If you live outside of Canada you may be charged a small duty fee.
SoloSunglasses.com has no control over these fees as they are entirely controlled by the governing customs body in the country you live in. It has been our experience that most of our customers in the United States have not been charged duty by U.S. customs.
20. Free shipping on orders over $500 within U.S. and Canad
If you are within the United States or Canada, and your order total before taxes and shipping comes out to $500 or more your order qualifies for free shipping. Note that this free shipping offer is only available if you have chosen our Ground Mail shipping option.